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Nest battery doorbell fails when the "Connecting to joining device"

Speg77
Community Member

‎11-07-2023 09:55 AM

“Something went wrong” every time it gets to the same point in set up. I had to disconnect it to connect to my new WiFi and now it won’t reconnect at all past this point. I’m having the same issue with my Nest outdoor camera.

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EmersonB
Community Specialist
Community Specialist

‎11-10-2023 02:41 PM

Hi Speg77,

 

Thanks for reaching out here in the Community. No worries, we'll help you out with this. To know more about this issue, I’d like to confirm, what is the light status of your Nest Doorbell and Nest Cam Outdoor? When connecting them to your new Wi-Fi network, it will require you to reset them to the factory default. Make sure they have a pulsing blue light indicating that they are ready to connect. Just a reminder, after the reset, all of the event history will be removed.

 

To learn more about the steps on how to reset them, you may visit our public article about "Restart or factory reset Nest Camera or Nest Doorbell".

 

Looking forward to your response.

 

Regards,

Emerson

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