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Nest cam battery does not charge

Emusic32
Community Member

The nest cam battery worked for many hours and then I was not able to charge the battery after that.

1 REPLY 1

MplsCustomer
Bronze
Bronze

@Emusic32 

Do you have the charging cord plugged in so that it feeds towards the FRONT of the camera?  Did you dismount it to charge the battery?  Is the status light pulsing white when it is plugged in to charge? (https://support.google.com/googlenest/answer/9268073

If you can't get it to charge, you could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.