Nest cam is outdoor

[Carterbilly]

Hello. Just changed WiFi and cannot get my outdoor cam in to connect. I’m getting code c102. I have unplugged and restarted. Any other ideas?  

[Jhilker]

Same happened to me. I had it connected to new wifi and it went offline and it won’t reconnect. I did a factory restart and removed the device but it states “something went wrong” when I try to connect back to my Google home app. My second camera works just fine. 

[Carterbilly]

Oh no. Really. Has anyone else found a solution?

[MplsCustomer]

It is often a challenge to perform a successful factory reset; I've seen many posts from customers reporting success only after several attempts.

Also, some 1st gen Google Nest cameras can only be factory reset by removing them from the Google Nest app while still on the old Wi-Fi network.

The restart and factory reset instructions are here; scroll down for factory reset instructions:

https://support.google.com/googlenest/answer/9252162

[Jhilker]

Mine is a second gen but even when I tried to connect to new network it stlll gets the “something went wrong” message when I try and connect. I’ve removed it from the old network, did a factory restart, and tried with new wifi but still can’t get this to work. Should I let the battery die?

[Jhilker]

Never mind. Found another post about pushing the button until yellow light goes out. I only did the rest for 12 seconds until yellow light flashed and heard the sound. I waited for like 30 seconds and the blue light finally came on. 

[Carterbilly]

Thank you Jhilker. I will give this a go. 

[nerys]

Hi Carterbilly,

Thanks for posting in the community!

I'm so sorry to hear that you changed your WiFi network, and now your Nest Cam is not connecting to your new network. Don't worry; I'm here to help!

Please let me know if you are still having trouble connecting your Nest Cam to your WiFi network.

I'll be happy to assist further with this matter. Please reply to this post with any questions or for more help.

Best regards,

Nery.

[Carterbilly]

Hello nerys

thank you. I am afraid I am still having the same issue. It will not connect. What can I do to resolve?

best

marc

[nerys]

Hi Carterbilly,

Thanks for your response!

I'm so sorry to hear that your Nest Cam is still not connecting to your WiFi connection. Let's work on this together!

First, I'd like to confirm some details with you to understand your situation better. Can you please help me answer the next questions?

• Is your Nest Cam a Nest Cam Outdoor, Nest Cam IQ Outdoor, or Nest Cam (battery)? I share with you an article that talks about how to set up and connect a Nest Camera. In this article, you'll be able to see pictures of all Nest Camera models.
• Are you using the Google Home app or Nest app?
• After performing the factory reset, did you remove the device from the app?
• What’s the color of the LED status light?
• When you are trying to connect the
• What are the download and upload speeds near the cam?
• What steps have you tried so far?

In the meantime, if you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,

Nery.