Nest cam with T-Mobile router

[Nate8]

I am having trouble connecting my new Nest indoor/outdoor camera to a T-Mobile business router. troubleshooting steps completed include:

restarting and factory resetting the router. 
restarting and factory resetting the camera. 
creating a dedicated 5 and 2.4 network and connecting to each. 
updating the security strength to WPA/WPA2

updating security to WPA

calling T-Mobile business tech support to ensure there are no restrictions that would prevent the camera from connecting. 

Anyone else running into these types of issues and found a solve? 

[catheryn]

Hello @Nate8! 

Thank you for posting in the community. We apologize for the inconvenience you're experiencing while setting up your new Nest Camera.
We understand that you're having trouble connecting it to your network, and troubleshooting hasn't resolved the issue. We appreciate your efforts to resolve this on your own.

To better assist you, please provide the following information:

• What color is the status LED light (e.g., blue, white, green)?
• When and where did you purchase the Nest Camera?
• How far have you progressed in the pairing process?
• What is the distance between the camera and the router?
• Are you able to connect to the internet with other devices?

Once we have this information, we can diagnose the issue and provide a solution.

Thanks, 

Catheryn

[Nate8]

I took the camera home and was able to connect it to my home network without any issues. It seems that something to do with T-mobile business network is blocking it. 

When I am connecting it to the T-Mobile business network I get up until the point that it tries to join the WiFi and it fails there. 

I purchased the camera about a month ago at Beat Buy. 

the Camera is about a foot away from the router when trying to pair. 

plenty of other devices are connected fine to the T-Mobile business network including 2 other nest cameras that are about 5 years old. 

Any thoughts on what settings I might need to have T-Mobile adjust to allow it to connect? Is there a requirements or information on what needs to be open/setup? Like ipv6? Certain sites through the firewall ect? 

[catheryn]

Hello @Nate8!

Thank you for your response and the additional information.

It seems your Nest Camera may need a factory reset. Since the first network you connected the device to was different from the one you're currently using, it might still have information from the previous network.

To proceed, please identify the type of Nest Camera you have and follow the appropriate steps outlined in this link: Restart or factory reset Nest camera or doorbell. 

Note: After the factory reset, ensure the Nest Cam is blinking or pulsing a blue light.

Please let me know how this goes, and we'll work together to find a solution.

Regards,

Catheryn

[Dave_K]

I am having the exact same issue and have tried all of the steps that you described, including factory resetting the nest battery camera. Oddly, I have 3 Nest thermostats, a Nest doorbell, and 4 Nest indoor cameras all already working without issue. Please let me know if you discovered a fix.

[Nate8]

I fixed the issue by taking the camera and connecting it to my home network. I ran a software update on the camera and then when I tried to connect it back to the T-Mobile network it connected without issue.