Nest camera adding the weatherproof charge cable

[ICAVision]

I was using my Nest camera in battery mode for several months and it worked fine. I'm tired of taking it down to charge it and I purchased the Google Nest Cam weatherproof cable online. Installed it yesterday and now my Google Home app indicates battery level of 51% and one week remaining. Should the app display fully charged and anything else to show it's plugged into an outlet? Thanks

[MplsCustomer · Accepted solution]

@ICAVision 

If your power cable is properly seated in the USB port on the bottom of your camera and feeding towards the FRONT of your camera, when you check Settings | Battery, it should show "Plugged in" with an infinity symbol, and your status light should be green, and the camera should always be "Live". That's how our Google Nest Camera (Battery) has functioned while plugged in with the 10-meter power cable since installing in Sept. 2021. (We're on our second Minnesota winter with it.) We can only get a battery level reading if we unplug the camera.

[ICAVision]

Thank you for your timely reply. No surprise that it was a "user" error! 

 I had the cable facing backwards instead of forward as you suggested. My app now shows the infinity symbol and "live" is displayed. 

I appreciate the non-judgmental feedback....great community for Nest users. 

[janthadeus]

Hi folks,

Awesome, glad to hear! As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Thanks for your help, MplsCustomer.

Best,

JT