Nest doorbell battery doesn’t recognize police lights

[YardleyFFL]

Disappointing is the word to describe the Nest Doorbell battery. Should have waited the extra year for the Nest Doorbell Wired to avoid all the cold outside temperature charging issues as well as the selective (non-24 hour recording).  And to top it off, I was awakened at 2am by police lights coming through my window during a traffic stop outside my house. I clicked on my nest doorbell (battery) to make sure there was no danger to be concerned about. I could hear the situation was under control. But guess what!?! It wasn’t an event according to my doorbell so now there’s no record or recording that it ever happened. If something dangerous were to happen during the traffic stop, it seems the doorbell would have ignored it and not recorded any video!  I wish Google would do the right thing for their customers by replacing this flawed device with the newer more reliable nest doorbell wired. I’m disappointed in the company for misleading consumers with the nest doorbell battery capabilities both recording wise and temperature handling. 

[EmersonB]

Hi YardleyFFL,

Thanks for reaching out here in the Community and for sharing your thoughts and concern. At temperatures below freezing, the lithium-ion battery in your Google Nest camera or doorbell won’t be able to charge.The batteries in Nest Cam (battery) and Nest Doorbell (battery) have the following minimum temperature requirements:

• Minimum operating temperature: -20°C (-4°F)
• Minimum charging temperature: 0°C (32°F)

At temperatures between -20°C (-4°F) and 0°C (32°F), the battery can still power your device, but it won’t charge. It may also drain more quickly than usual. At temperatures close to -20°C (-4°F), your battery may have less than half the life that it has in warm weather. If the temperature is below 0°C (32°F) and the battery is low, bring it inside to a warm place, preferably at room temperature. The battery can start to charge slowly once its temperature rises above 0°C (32°F). It will charge faster when it warms up.

Your Nest Camera runs algorithms to process video and audio data so it can determine whether it detected something you might want to know about. Your Nest Camera is designed to analyze its video data for people, animals, and moving vehicles, and can recognize when the same people reappear. Try turning off and on the categories under events from your Google Home app. Open the Google Home app> Touch and hold your Nest Camera or Nest Doorbell's tile> Tap Settings> Event.
 

These links are for your reference:

How Nest cameras detect sound and motion
Cold weather battery charging behavior in Nest Cameras and Nest Doorbells

Looking forward to your response.

Regards,

Emerson

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

I appreciate the help, Emerson.

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,
Archie