Nest doorbell (battery) isn’t working anymore

[Zacharybirk13]

My nest battery doorbell that I have hardwired has been acting up for a couple weeks now. For a while it would have a pink haze that would go across the screen from right to left and the pink haze had lines going vertical that were a darker pink. Recently now the doorbell won’t record nearly as much of the activity as my floodlight receives but also when it does record I can’t view the video. I’m no longer able to live view the camera. I have reset and also factory reset the doorbell and nothing as worked. Any suggestions?

[Lee139]

me too.  i have 6 cameras, some battery, some floodlight.  none of them are working for several hours now.

[MplsCustomer]

@Zacharybirk13 

Have you tried contacting Google Nest Support?

https://support.google.com/googlenest/gethelp

[EdmondB]

Hey folks,
 

Thanks for posting here in the Community. I’m sorry for the trouble this has caused you. Let me help you out.

@Zacharybirk13, It seems that there is a similar thread like this.

@Lee139, Please check the photo in the link provided to see if you're experiencing the same with your Nest Camera.

@MplsCustomer, thanks for the help.
 

Thanks,
Edmond

[EmersonB]

Hi everyone,

@Zacharybirk13 and Lee139, it’s us again. I’m dropping by to ensure that everything is covered here. You may try the steps below:

1. If the Night Vision settings are on Auto, switch it to Manual. Then, manually toggle the setting on and off. Observe the feed to check if the pink or purple tint goes away when they toggle the Night Vision settings off.
2. Restart your Nest Doorbell.
3. Ensure your Nest Doorbell is installed in a supported location and not in an area prone to overheat or direct sunlight.

• Just a reminder, overheating can cause issues with video feed quality. You may try moving your Nest Doorbell from a warm location to a cooler area to help resolve the issue. 

        4. Unplug your Nest Doorbell from its mounting plate and reposition it after it’s had sufficient time to cool.
 

Hit this link for more information and we’re looking forward to your response.

I appreciate the help, Edmond and MplsCustomer.

Regards, 

Emerson

[Lee139]

my video feed started working again, magically. but video quality seems degraded.

[EmersonB]

Hi Lee139,

Thanks for getting back to us. If your Nest Camera encounters bandwidth issues and video starts to buffer, it automatically adjusts downwards slightly to prevent your Nest Camera from disconnecting and it automatically adjusts its resolution and compression according to how much bandwidth is available. Below are the steps on how to change the quality and bandwidth settings:

In the Google Home app (for newer versions of Nest Camera and Nest Doorbell):

     1.On the home screen, select your Nest Camera you want to change the settings.

     2.At the top right, tap Settings.

     3.Tap Video.

• Max setting uses more bandwidth.
• High setting uses a smaller amount of bandwidth.

When Google Nest detects a network slowdown between the Google Nest server and your Nest Camera, it automatically drops the image quality for continuous video streams. This means that you have fewer lag (circle spins) and fewer gaps in video coverage.

Nest servers and your Nest Camera dynamically adjust the resolution of the video stream so that it matches the available bandwidth. When the network slows down, video resolution drops and when the network speeds up, video resolution increases. 

Hit this link for more information and let us know how it goes.

Regards, 

Emerson

[Princesss]

Hey everyone,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Princesss]

Hi folks,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess