Nest doorbell battery not saving video

[PaulF1]

Our doorbell shows no events recorded for today although there was activity.  Our subscription is good, the doorbell function works and rings on our nest hub, and the live function works. Using the troubleshooter says "We couldn't find any Wi-Fi data from your camera. If you recently installed it, wait a couple of hours then try this troubleshooter again" which isnt much help considering it's connecting to everything else on wifi. I reset the camera using a pin with no change. Any ideas?

[EmersonB]

Hi PaulF1,

Thanks for reaching out here in the Community and for sharing your issue with us. To confirm, what is the light status of your Nest Camera now? Is your Nest Camera on the same home structure where you applied your Nest Aware subscription? How is the Wi-Fi connection in that part of the house?

Give these steps a try:

• If possible, check if your other family members are having the same issue.
• Try using a different mobile device and check if you're still getting the same issue.
• Restart your Nest Camera and Wi-Fi router.

Looking forward to your response.

Thanks,

Emerson

[EmersonB]

Hello PaulF1,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share with us the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
 
Regards,
Emerson

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan