Nest doorbell were set up on another person's account.

[Fumitoshi2017]

Hello 

I just installed the doorbell , unfortunately after I setup the app it shows :devices were set up on another person's account.

But I bought it brand new for Amazon ! Please let me know how to solve it, thanks

 

[JillG · Accepted solution]

Hi @Fumitoshi2017 

If you can return that device to Amazon that would be best. It has been used and set up with another's account. I would expect when purchasing something "new" it would not come with an account already attached to it.

If not, try and factory reset it and see if you can then set it up. 

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Thank you for your help here, @JillG. The information you shared would be my best answer as well. It definitely seems it would be best to return it to Amazon. 

Please let us know if you have any further questions or concerns. 

Best regards, 

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad