Nest doorbell wired won't connect anymore - green steady light

[Smarty]

Hi, my Nest doorbell wired is not reconnecting anymore to the app, has a steady green light.  I tried about everything to reset, hard reset it but returns to green steady light.  Don't seem to react anymore.  It's only 2 years old.  I tried the customer service, real joke, no answer after many attemps.  Anybody can help?  Thanks

[Smarty]

I forgot to mention that I don't have the blue ring neither.  Thanks

[Brad]

Hey there,

I can imagine this has been stressful for you, and I would like to look into this further. Please fill out this form, and a higher tier of support will reach out to you with next steps. 

As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement. 

Best regards,
Brad

[Brad]

Hi there, 

Just checking in to see if you have had a chance to fill out the support form I sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread to see if you have filled out the form. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad