Nest doorbell (battery) hardwired but not recognizing

[Jdgoal]

I have the nest doorbell battery version. Initially I was taking it off the wall and charging it. I then hardwired it and changed the transformer so it worked and it was showing that it was plugged in with an infinity symbol. However as of lately, when I go to the battery section, it reads that it’s plugged in but with low battery. Not sure why it doesn’t have the Infinity symbol been wondering about it 

[MplsCustomer]

@Jdgoal 

If you live in a cold weather climate, the doorbell's battery cannot charge at temperatures below freezing even if it is wired:

https://support.google.com/googlenest/answer/11830989?hl=en

[Jdgoal]

I live in California so fairly moderate climate here 

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad