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Nest doorbell

Community Member

A recent used purchase indicates it’s still connected to previous account even tho that account has been cancelled. Did the factory reset. Still indicates previous connection. Like to have some direction to go




The previous owner has to remove the doorbell from their account in the Google Nest app or the Google Home a..

This is what Google Nest says if you're getting the "...connected to another account" error message:

"If you bought this camera new or can’t get the previous owner to remove the camera from their account, return it to the seller for a refund or exchange it for another. Let the seller know that your product is already connected to someone else’s account and it can’t be set up."

You could try contacting Support (, but I don't know if they can resolve it.


Community Specialist
Community Specialist

Hello everyone,

@Windtalker thanks for posting here in the Community. Were you able to read the information and check the link that MplsCustomer has shared? Also, could you still contact the previous owner and check if they can still have access to their account? In case you have an update, you know where to find us.

I appreciate the response, MplsCustomer.

Hi Windtalker,


I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.


I appreciate the help, MplsCustomer and Emerson.




Community Specialist
Community Specialist

Hey there,


Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.