Nest doorbell

[Kimmiekay]

I have factory reset, reset wifi, powered off phone and airplane mode and my door at still will not connect with my WiFi. I keep getting something went wrong… 

[EmptyNester]

Hi Kimmiekay,  The only thing I can think of is do you have BLUETOOTH turned ON on your phone?  I think the first handshake with the nest devices is via bluetooth.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

P.S Thanks for the help, @EmptyNester!

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.