Nest indoor camera

[Bettyunderfire]

My camera continues to loose power all the time while its hooked up to a solid power source. From trial and error I am really only looking for confirmation that I probably need to have the camera plugged into a fast charging block . I would like to know if it is necessary to have a 5amp or more block that powers it?

[MplsCustomer]

@Bettyunderfire 

What do you mean your camera is "loosing power"? What camera do you have? We have a 2nd gen Google Nest Indoor Camera and a 1st gen Google Nest Indoor Camera. Neither has a battery.

We also have a Google Nest Camera (Battery) plugged in outside with the optional power cable. It is powered and "Live" all the time. The cable needs to be plugged in securely with the cable feeding towards the FRONT of the camera.

I'm not sure why you're talking about a "fast charging block". Both the 3-meter charging cord that comes with the camera and the optional power cable include an adaptor. Both can be plugged into a standard electrical outlet.

[Bettyunderfire]

Camera from 2018 actually so I would assume it's first gen and of because of its age I have lost the actual charging block that it came with otherwise I wouldn't be asking that question but that's interesting that you say from the front of it at power cord cuz the power cord tends to pull to the behind it is where it's plugged in but I would think that that would make sense considering I'm hiding the cord and the camera it's kind of hard to hide it whenever it's in front of it cuz then people can see the cord. I think it's just its age though really and truly

[MplsCustomer]

@Bettyunderfire 

Ah, you're talking about the power adapter for your 1st gen Google Nest Indoor Camera. I don't know anything about a replacement adapter, but the specs say: "AC adapter output: 5V DC, 1.4A":

https://support.google.com/googlenest/answer/9259110?hl=en#zippy=%2Cnest-cam-indoor

[Brad]

Hey there,

Thanks for bringing up the concern you're having. I'd love to look into this for you. There isn't much we can do for a device that is most likely out of the warranty period, but I have some basic steps you can try. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This might be helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[janthadeus]

Hey Bettyunderfire,
 

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help here, MplsCustomer and Brad.

Best,

JT