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Nest outdoor cam wired about 5 years old.

Slimtc1
Community Member

Hello, my wired Nest outdoor cam stopped recording and notifying me of numerous events in my driveway recently. I have two activity zones set up and have all alert types checked but I just pulled in with my vehicle and there is no event detected. It has been working fine and responding often prior to a couple days ago. I have unplugged it and also rescanned and added it to my network using the QR code on the camera. Any help why it might be not catching regular clear motion in front of it would be greatly appreciated. Thanks 

2 REPLIES 2

EmptyNester
Silver Product Expert
Silver Product Expert

Is it possible that your nest aware subscription has expired and it didn't auto-renew?   Check it by going into the Nest App and selecting the GEAR (settings) in the upper right corner then scroll down and select NEST AWARE and see what is says.  It should say at the top something like ACTIVE: NEST AWARE or NEST AWARE PLUS

tajennifer
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for posting. @Slimtc1 I'm sorry to hear about the situation that you are experiencing with your Nest Outdoor Camera. But don't worry, I can help. To better assist you, could you confirm if you have an active Nest Aware subscription?  

 

A Nest Aware subscription unlocks additional features, which you can learn more about here: "What you get with a Nest Aware subscription

 

@EmptyNester  thanks for the information that you provide about the Nest Aware subscription this is definitely helpful for the community. 

 

Please let me know if you have more questions. I'll be more than happy to help.

 

Best regards,

Jenny