Nest rechargeable battery

[Peg1254]

I e read through your other chats regarding the nest doorbell/camera battery charging slowly.  I’m using the charged cable that came with my nest.I’ve tried different outlets. The cables are not frayed. The charging port is clean. It’s been charging for over 20 hours and it’s only at 28%.

[Craggle]

I am also have charging variability issues. It said 8 minutes remaining and when I changed cables it said 35 min charge time remaining. What is causing the sensor to misreport?

[EmersonB]

Hello everyone,

@Peg1254 and @Craggle, thanks for reaching out here in the Community and for sharing here the steps you've done. We would recommend you to perform a factory reset and check its behavior. Hit this link for more information and Let us know how it goes.

Regards, 

Emerson

[EmersonB]

Hi everybody,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Best, 

Emerson

[EmersonB]

Hey there,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks, 

Emerson

[Craggle]

These replies did not address my question.

[Lance_L]

Hello everyone,

Thanks for posting in our Community. I'm sorry to hear you're having trouble with this. Let’s check it out.

If you haven’t done so already, follow the steps below to completely isolate the battery issue:

1. Save any video history on the device, if any. Follow this guide.
2. Unmount the device and then connect it to the USB cable and power adapter.
3. Locate the reset pinhole on the back of the camera.
4. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the camera starts the factory reset, and you’ll hear a confirmation tone.
5. Release the button. Your device will return to its factory settings.
6. After the factory reset, your device will appear as "Offline" in the app until you remove it.
7. To remove it from the app, open the app, then tap Settings > Remove device>  Confirm.
8. Make sure the phone is on the same Wi-Fi network as the selected network for the Nest device.
9. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
10. Cellular data should be turned off.
11. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
12. Start adding the device back to the Google Home app.

Keep me posted.

I appreciate the help, Emerson.

Best,

Lance

[EmersonB]

Hey folks

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for your help, Lance.
  
Regards,
Emerson

[Lance_L]

Hi folks,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Lance

[Craggle]

This did not answer any of our concerns.