Nest wired outdoor Camera won’t

[Skiier71]

My camera quit displaying it shows it connected but no display just clouds and temp. There is a blue dot on camera not green?? It was working. I tried to reinstall and now i have 2 up there and only 1 found my phone

[MplsCustomer · Accepted solution]

@Skiier71 

Do you have the Google Nest Outdoor Camera? What do you mean "just clouds and temp"? Did you remove the camera from the Google Nest app? What do you mean by "I have 2 up there and only found 1 found my phone"?

[Skiier71]

How do i remove it from the home app i removed it from my phone then reinstalled it 

[MplsCustomer]

@Skiier71 

You don't really remove a Google Nest camera "from your phone". You remove it from your account in the Google Nest app or the Google Home app (depending on which camera you have):

https://support.google.com/googlenest/answer/9293132?hl=en#zippy=

It sounds like you did one of those.

[janthadeus]

Hi Skiier71,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, JT.

Thanks,

Archie

[Skiier71]

where do i find menu in home app doesn’t exist in settings 

[janthadeus]

Hey Skiier71,

Thanks for your patience. Let’s further check this — a few questions: do you have a 1st gen Nest Outdoor Camera or 2nd gen Nest Indoor/Outdoor Camera (battery)? Are you signed in with the right email address linked to your Nest account? Also, when was the last time you accessed your camera?

Looking forward to your response.

Thanks,

JT

[Skiier71]

still can’t find  were i set up my camera i asked the community last noght

[janthadeus]

Hi there,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do. 
 

Regards,

JT

[janthadeus]

Hey there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
 

Best,

JT

[Skiier71]

It keeps saying it’s connected to another account I can’t find which one it’s connected to

[Skiier71]

I tried nest app and google home

nowhere could i find remove devises?? Or find out where I originally set this account on frustrating

[janthadeus]

Hey there,

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let us know if you need more help.

I appreciate the help here, MplsCustomer and Emerson.

Thanks,

JT

[Skiier71]

Thx i will ck linl

[EmersonB]

Hello everyone,

@Skiier71 thanks for reaching out here in the Community and for sharing with us your issue. To better understand this, I'd like to ask, how many home structures do you have? Are you using your Nest app or Google Home app? In case you have an update, you know where to find us.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[Skiier71]

I just sent a reply did u get it?

[MplsCustomer]

@Skiier71 

It is hard to tell what to suggest for your situation.

It is not clear from what's posted here whether you have a Google Nest Outdoor Camera that gets installed in the Google Nest app or the Google Nest Camera (Battery) with the optional power cable that gets installed in the Google Home app.

It is also not clear whether you are logging onto the Google Nest app or the the Google Home app with just one Google Account or with two different accounts.

It is also not clear what initially happened to your camera. You said it showed as connected (which would be a green light) but you said the camera had a blue light. It is also not clear what you mean by seeing "just clouds and temp".

It is also not clear whether you removed your camera from the Google Nest app or the Google Home app.

Unless you bought your camera from another customer, getting a message saying a camera is connected to another account means you are trying to reinstall your camera while it is still connected to YOUR account without removing your camera from the Google Nest app or Google Home app and doing a factory reset.

Here are instructions for both "restart" and "factory reset" for Google Nest cameras and doorbells:

https://support.google.com/googlenest/answer/9252162?hl=en