New Doorbell (Battery)

[jay2098]

Have recently installed a new Google Nest Doorbell (Battery) and there is at least a 2 minute delay from when someone rings the doorbell to me getting notified my iPhone or on my Google Nest mini speaker.  Anyway to sync them up? If not, this doorbell is pointless 

[Brad · Accepted solution]

Hello there, jay2098.

Thank you so much for your patience! I am afraid that at the moment, there is a know issue with delayed alerts/notifications. We are aware, and working on it. Thank you for bringing it to our attention. Please let me know if you need further assistance.

Best Regards,

Brad.

[Brad · Accepted solution]

Hello there, jay2098.

Thank you so much for your patience! I am afraid that at the moment, there is a know issue with delayed alerts/notifications. We are aware, and working on it. Thank you for bringing it to our attention. Please let me know if you need further assistance.

Best Regards,

Brad.

[Gizmob]

Brad, 

Any ETA on a fix

[Brad · Accepted solution]

Hi there, Gizmob.

The delayed alerts should definitely be fixed by now. If you are still experiencing issues with delays, restart your devices, power cycle your device where you get the notifications on, and make sure that your apps are up to date. Please let me know if you need anything further.

Best Regard,

Brad.

[mdr2]

Hi Brad,  Is there a way for us end-users to know when an update happens to either the GOOGLE HOME app or the firmware on the devices?  And what those updates do?

[Gizmob]

Brad,

Thank you for the response, can you provide feedback to add the option to reboot doorbells from the home app, like the home/nest minis. This would prevent the need to remove the doorbell and push the button. 

[Brad]

Hey folks,

Sorry for the delay in responses. I have far too many to go through, so thank you for your patience! This update was processed for the Google Home App. If you haven't already, update your app and restart your devices. Hope that helps! Please let me know if you need further assistance.

Best Regards,

Brad.

[Brad]

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.