New Doorbell with camera

[Ernie7]

Installing a doorbell and receiving an 18.1 error

[Ernie7]

Installing a doorbell and receiving an 18.1 error

[catheryn]

Hi @Ernie7, 

Thanks for bringing this concern to our attention and posting it in the community. I apologize for the inconvenience you're experiencing while setting up your Nest Doorbell.

I understand you're getting an 18.1 error message during this process. No worries, let me help you with that.

Before troubleshooting, I need to confirm a few more details:

• Which type of Nest Doorbell do you have?
• Is it showing any light? If so, what color is it?
• Where and when did you purchase it?

Once you share this information, I'll provide you with the right steps to connect your doorbell successfully.

Regards, 

Catheryn 

[Stevehunt]

I have a nest battery cam it connects to wi fi but when finishing it says turn on off airplane mode code 18.1