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New Nest Floodlight Cam Not showing up with other cameras

Lawmanbpd
Community Member

I just added a Nest Floodlight cam to my home. I have 4 other nest cams that all show up in the nest app. The new camera is setup and working, but is not showing up in the nest videos I monitor from my computer!!

7 REPLIES 7

MplsCustomer
Bronze
Bronze

@Lawmanbpd 

You have discovered what many of us have discovered. Astonishingly, the new Google Nest cameras that all of us purchased in the fall of 2021 do NOT work with the Google Nest app and do NOT show up on the home.nest.com website where all of our other Google Nest cameras appear.

Google's justification for this (along with many customer comments) can be found in these blogs on this forum:

https://www.googlenestcommunity.com/t5/Blog/New-Cameras-and-Google-Home-app/ba-p/4632

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

Wonderful. I hope Google creates that Home Web solution soon. I bought 2 of those $280.00 Floodlight Cameras and they are useless to me right now !!

smitts
Community Member

I wouldn't hold my breath.  I would imagine they mean Dec of 2022.  This is really frustrating.  I really want the floodlight cameras but the mounting is messed up and now this.  

Lawmanbpd
Community Member

I know. The floodlight cams themselves are nice, but expensive. I purchased two of them on a $50 off Black Friday sale.

Mounting and wiring is easy, I mounted one above my garage and one in my backyard.

I like the fact that they can differentiate between, people, animals and vehicles and have face recognition, which my old nest cams do not.

I found a way to monitor them on my PC utilizing BlueStacks, an Android emulator. That will hold me over until Google finally gets the web version up and running.

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.