New nest cam outdoor not recording activiy

[Hersham]

Hi just purchased the best cam outdoor battery. I'm aware you don't get a live feed. However, we bought this to replace a 1st generation indoor we have point out the window. The big problem is the 1st gen picks up all activity, people cars etc. However the new nest cam outdoor battery misses everything!! I walk past the camera and it doesn't come out of idle. The only time it picks stuff up is if I'm in live mode. This means it's completely not fit for purpose if it is missing everything the 1st gen is picking up.  

I would appreciate any advice. I've tried repairing etc. The connection is fine as I can access live anytime I want. The problem is it's Not coming out of idle mode despite any motion. Please help! 

[MplsCustomer · Accepted solution]

@Hersham 

• We have had a Google Nest Camera (Battery) for 18 months now, plugged in with the optional 10-meter power cable; it is "Live" and recording all the time with our Nest Aware Plus subscription. However, if we unplug it and test walking in front of the camera while it is running on battery power, it does NOT come out of "Idle" mode to detect and record the event.

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. Thanks for your help, MplsCustomer.

Best regards, 

Brad

[janthadeus]

Hey there,
 

Checking in — we hope you've got the answer you're looking for. Let us know if you need anything else.

I appreciate your help here, MplsCustomer and Brad.

Thanks,

JT

[Hersham]

No help at all. Just people replying to get a better status on their personal account.  Can anyone actually offer an answer or solution to my question? 

[MplsCustomer]

@Hersham 

Perhaps, by marking my reply last week as "a Best Answer", and then saying "we hope you've got the answer you're looking for", Google Nest is acknowledging (incredibly!) that, when running on battery power, the Google Nest Camera (Battery) is frequently unable to come out of "Idle" mode to detect and record events.

I think the only solution is to plug in the battery camera and operate it as a wired camera.   Apparently, Google Nest thinks the same thing.

And, as a footnote, in cold climates like ours in Minnesota, it is definitely the only way to keep the camera operating at all.

[Brad]

@Hersham 

I do not know of a solution to your inquiry besides installing it wired if you're missing events, or try to set up Activity Zones which you can learn more about here. I hope you find the article helpful. Please let me know if you need further assistance. 

Best regards, 
Brad

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Brad.

Thanks,
Archie

[Brad]

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Thanks for your help, Archie!

Best regards,
Brad