Broken cameras

[Urbangreen]

Hello I have 3 out of 4 Nest IQ Outdoor cameras that stopped working….

I can’t get a hold of support for troubleshooting or warranty process.

I’ve had this happen before and they sent me a new camera. But now I can’t even talk to anyone. 
what do I do?

[EmptyNester]

Hello,  I'm an end user like you.   You can open a support ticket first and then there is an option as you are answering the questions to talk to a real Google Nest tech person.  I believe they are there 24/7.    I have posted the link (below) to get you started.

Keep in mind the Google warrenty on these cameras is 1-year.   After that Google does not offer any kind or repair or help.  For me, I'm a big fan of the GEN 1 NEST cameras and when mine break I purchase used ones off of Ebay. I do not recommend the new Nest cameras at this time until the Google Home app comes up to same features as the NEST app (which I still love).

Here is the link if you need it:

https://support.google.com/googlenest/gethelp

[Brad]

Hey there,
 

If you're seeking a replacement, please fill out this form, and a higher tier of support will reach out to you with next steps. Thanks for your help here, @EmptyNester.

As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement. 

Best regards,
Brad

[janthadeus]

Hi Urbangreen,

We haven't received your form. Were you able to fill it out? Do you still need help?,

I appreciate your help here, EmptyNester and Brad.
 

Thanks,

JT

[aatienza]

Hey there,

It's us again. Were you able to fill out the form?

Thanks,

Archie

[Brad]

Hi there,

I wanted to pop in and see how things are going. If you haven't yet, please fill out the support form I sent. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
 

Thanks for your help, JT and Archie!

Best regards,
Brad