Cant hear anything on phone

[sassi]

I can't hear anything on my phone from my doorbell camera. And I can adjust in settings. People can hear me but I can't hear them. 

[Mrdmonk]

Mine did the same a few weeks ago. 

I've got a new 1 as I suspected a faulty mic. 

Now I can't get it to find any WiFi networks! 🤬

[Brad]

Hey there,

Thanks for bringing this up to me, I'd love to take a look into this for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This might be helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Mrdmonk]

Hi. I have done this. 

I've also deleted the device from my account and factory reset it then re connected. It and still no sound from the doorbell. I think the mic has gone. 

[Brad]

@Mrdmonk 
 

I would suggest that you contact support to see what your options are then. If you're seeking a replacement, please fill out this form, and a higher tier of support will reach out to you with next steps. 

As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement. 

Best regards,
Brad

[Brad]

@sassi 

Thank you for filling out the form I sent. You should hear back from support soon if you haven't already. They will be handling your inquiry moving forward, so please let me know once they have reached out to you. 

Best regards,

Brad

[Brad]

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad