New nest camera battery not lasting long

[mepotvin]

I have recently acquired a second Nest Camera Battery that I have installed indoor. The first one I have is installed in the garage and the charge last very long. The new one doesn't last more than a week despite being indoor. Is there something wrong? Please help me since it's quite frustrating to have to recharge it every week.

I have set up automatic settings that disable camera when I am home. 

[kcruzgonzalez]

Hi mepotvin,

Thanks for posting in the community. I'm sorry you're experiencing battery life issues with your Nest Cam Battery. I understand how frustrating that can be, and I'm here to help.

To better understand the situation, could you please provide the following information?

• What is the typical level of activity detected by the indoor camera? Is it located in a high-traffic area?

• What specific activity zones have you set up for the indoor camera?

• Are the settings on your garage camera identical to the settings on your indoor camera?

• Have you tried swapping the locations of the two cameras to see if the battery drain issue persists in the new location, or if it stays with the camera itself?

• How long did you charge the indoor camera before noticing the battery drain?

• Approximately how many events does the camera record per day?

• Are you using the original charging cable that came with the Nest Cam?

• Can you confirm the exact model of the Nest Cam Battery that you recently acquired?

I look forward to your response so we can get this resolved.

Regards,

Kevin

[mepotvin]

Hi,

I think the issue is because the camera is located in my living room facing a door. And I pass in front often. I see it turning green everytime I pass in front. How can I program that when I am home I don't need any recording, and only to record when I am leaving home? I don't need it on when I am home. 

[kcruzgonzalez]

Hello mepotvin,

Thanks for reaching out to the Nest Community! We're happy to help you explore the Home/Away Assist settings for your Nest Cameras.

You're exactly right— Home/Away Assist is a fantastic feature that allows your Nest products to intelligently adjust their behavior based on whether you're home or away. For instance, you can set your Nest Cam to automatically turn on and monitor things when you leave and then conveniently turn off when you return and don't need it recording.

To help you set up and customize this feature to best suit your needs, here's a helpful article with step-by-step instructions: Change Home/Away Assist settings.

Please take a look at the article and let us know if you have any questions during the setup process or how it works for you. We're here to help!

Regards,

Kevin