cancel
Showing results for 
Search instead for 
Did you mean: 

New out of box battery doorbell - now power

Daver63
Community Member

Purchased today, followed directions, connected doorbell to power and nothing. The app cannot find the doorbell. 

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@Daver63 

I wonder how much Google Nest charges the battery on the doorbell before they're sold. When installing, did you plug in the doorbell using the supplied USB cable, as shown starting at about 1:27 in the video on the page below? Is that where nothing happened?

https://support.google.com/googlenest/answer/10732535?hl=en

If the doorbell is plugged in with the USB cable and the status light is flashing white, it should be charging, and it should be solid white if fully charged.

https://support.google.com/googlenest/answer/9268073?hl=en#zippy=%2Cgoogle-nest-doorbell-battery

If you're getting nothing at all, perhaps you need to contact Support (https://support.google.com/googlenest/gethelp) to see if you have a faulty doorbell.

RXShorty
Gold Product Expert
Gold Product Expert

Hi @Daver63 

Read about some issues with using iCloud Private Relay. Maybe worth a try disabling this option.

janthadeus
Community Specialist
Community Specialist

Hi folks,


Thanks for updating the Community forum of your resolution. To make sure, do you have other questions or concerns?

 

I appreciate the help here, MplsCustomer and RXShorty.

 

Best,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

Thanks,

Archie

Daver63
Community Member

Got it working after additional time plugged in. Thanks. 

janthadeus
Community Specialist
Community Specialist

Hi there,

 

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Thanks for chiming in, Archie.

 

Best,

JT