New wifi cannot reconect nest doorbell despite factory reset and reboot of wifi router, security etc

[ShANE0]

New wifi but cannot reconect nest doorbell despite scanning qr code, factory reset and reboot of wifi router, checked security etc

also tried creating a new home on google nest hub..

chatgpt gave me lots of troubleshoots but tried them all.. not working..

please advise..

[Lance_L]

Hello ShANE0,

Thanks for reaching out to the Community. I’d be happy to help you with the Nest doorbell. Let’s check it out.

A few questions: Are you using an Android or iOS mobile device? Was there an error code or message? What is the color of the status light on the doorbell? Is it pulsing blue? If not, please follow the steps below:

1. Save any video history on the device, if any. Follow this guide.
2. Unmount the Nest doorbell, and then locate the reset pinhole on the back of the device. Connect the device to the USB cable and charger.
3. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
4. Release the button. Your device will be restored to its factory settings.
5. After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status light should be pulsing blue. If not, repeat step 3.
6. To remove it from the app, open the app, then tap Settings > Remove Device > Confirm.
7. Make sure the phone is connected to the same Wi-Fi network as the selected network for the Nest device.
8. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
9. Cellular data should be turned off.
10. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
11. Start adding the device back to the Google Home app.

Let me know how it goes.

Best,

Lance

[ShANE0 · Accepted solution]

Hi Lance, Super helpful thanks.. no mention that full factory reset took so long.. other forums just referenced holding pin down for 5 seconds.. i wasnt pulsing blue so thats why i was stuck in a loop.. many thanks. Shane

[Lance_L]

Hi Shane,

Hooray! I’m happy to hear that this has been resolved. Thanks for sharing your resolution with the Community.

Reach out if you have any questions in the future, or visit our Help Center for handy guides on how to fix a problem with Nest cameras and doorbells.

Cheers,

Lance