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Next Doorbell (battery) - No photo of video on Apple Watch notification

pt44
Community Member

Apple Watch 4 latest software. When the watch gets a notification that someone is at the door, there is no video on the display - nor a still photo - it's just a blurred out image of nothingness. 

Is this as it should be? It seems strange that it doesn't show the video image on the display - should it? From reading other posts about the old version, it seems that used to show video when someone rang it. But I may be wrong. 

6 REPLIES 6

ATXWei
Community Member

Similar issue with mine, except instead of a blurred out image, I get a blank. It's a broken feature and I wish the developers could just offer the option to disable that part of the notification.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

  • Do you still need help with this issue?
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

pt44
Community Member

Hi Brad - yes, the problem still exists. So yes, it would be good to fix it - or at the least confirm that it's an issue, not something that is just happening for some of us. 


 

Brad
Community Specialist
Community Specialist

@pt44

 

I would love to look into this further for you then! I recall this being an issue with a previous app build for watch OS, but as far as I am aware it should have been fixed. What is your watches OS update at? When was the last time that you updated the firmware on the app, and all of your devices? Please let me know!

 

Best Regards,

Brad.

pt44
Community Member

Watch is currently at 8.0.1  - but I see that there is a new version 8.1 available, so am downloading that. I keep the apps on my phone pretty up to date - like I check every few days. So that should be up to date. Nest app on phone says 5.66.0


Stepgar
Community Member

I have exactly the same issue i am using Apple Watch series 7 with latest software 8.1