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Night vision does not work **DO NOT BUY** plus many more other issues which I will post separately

Community Member

RE: Your Google Support Inquiry: Case ID [2-0085000034063]

I have just spent over an hour talking to Google support as I yet again have an issue with their new generation cameras.

First issue, camera would not add to the Home App. Camera was replaced by Google.

Second issue, for some inexplicable reason it no longer has night vision. It used to work but now it doesn’t.

I have 8 old generation NEST cameras which I have had for years with no issues. I buy one new Google camera to add to the others and I have had nothing but issues.

Here are images in exact same location - one from defective Google camera and one from old Nest camera that I have had for years. Both are set to AUTO in night vision.



DO NOT BUY these cameras. I am now going to go on Ebay to see if I can get hold of an old Nest camera.

Google want to send me a replacement but refuse to guarantee that the camera will work. They have refused to give me a refund or compensation.


Community Specialist
Community Specialist

Hey there,

I appreciate you sharing your experience with us. I get where you're coming from, and I would love for you to share your feedback with us. We’re always looking for ways to improve, and appreciate you sharing. You can send it at any time using your devices, following the steps found here

Best regards,

Community Specialist
Community Specialist

Hello everyone,

@estherboff, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, Brad.

  • Returned 2nd gen camera for refund and bought used 1st gen one on Ebay. Works perfectly first time and took about a minute to set up. Paid 25% more for this camera than a brand new 2nd gen camera. Wake up Google.  STOP SELLING RUBBISH!