Outdoor battery Camera not factory resetting.

[Keirmac1972]

My outdoor battery camera wasn’t working so I followed the suggested Google steps to disconnect from my home account, then factory reset the camera. The camera is not resetting at all - not lights on. It’s essentially a dead unit. I’ve also tried to reset it when plugged in to the charging cable and also unplugged to the charging cable. Is there anything else I can do or is it just broken?? 

[San_Cosmo]

I have the same problem though mine is wired....only 3 years old but out of warranty.

[Keirmac1972]

Mine is under a year old so should be still in warranty but it’s not great that I need to replace it 

[janthadeus]

Hi folks,

I’m sorry to hear that. Thanks for taking some steps to isolate the issue — it’s a big help. Let’s further check — could you plug it into another power outlet and let me know how it goes?  

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help. 
 

Thanks for chiming in, Archie.

Best,

JT