Outdoor battery camera stopped working

[galbebronis]

Outdoor battery cam, fully charged, went offline and stopped working. Removed camera from app. Tried factory reset several times for up to 60 seconds. No chime. Only white followed by green then off. Camera cannot be setup again. Called goggle support and they said they had no clue. But this seems to be common problem. Many people complain about same thing. Cameras seem to die a few months after warranty ends. Have many cameras and pay for 2 subscriptions. But thinking of scrapping it all because of horrible customer service from goggle. 

[ByronP]

Hi galbebronis,

Thank you for posting. Sorry to hear about the inconvenience with your Nest Cam battery. I appreciate your efforts towards troubleshooting. Help's here.

For further assistance, please fill out this form so we can continue working on your concern via email.

Let me know if you need more assistance.

Regards,

Byron

[galbebronis]

Thanks. I filled and submitted form. How long does it take to hear back? 

[thegios]

@galbebronis it'll take forever... I have disconnect issues since the beginning, a month ago, and never got an answer.

https://www.googlenestcommunity.com/t5/Home-Automation/Camera-going-offline/m-p/603816#M45201

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Camera-Battery-keeps-going-offline...

[ByronP]

Hi folks,

Thank you for posting and for filling out the form. A specialist team will reach out to you very soon for further assistance.

Regards,

Byron

[galbebronis]

I filled out form but no one has ever replied. No email. Nothing. 

[ByronP]

Hi galbebronis,

Thank you for posting. The specialist department will reach out to you very soon.

I appreciate your patience on this.

Regards,

Byron