Outdoor camera not recording events

[Andi1859]

My outdoor cameras have stoped recording events for anywhere from 8-10 hours a day fro the last several days. Events in the morning but nothing in the afternoon early evening. Why is that? Is something happening with Nest servers? Cameras are Working But no events. Then it starts recording again…this both cameras…odd and annoying.

[CharliC]

This has happened to me for almost a year. The recording is alway delay and no events are detected in most of time even I just stand in front of the camera. It is battery outdoor camera with power cord wired but it can't operate as it advertised. I even have Nest Aware subscribed. I have several emails exchanged with Google Support team but no help at all. I have a case# which is [9-2023000034420] but it is still pending for solutions. 

[EmersonB]

Hi everyone,

@Andi1859, thanks for reaching out here in the Community. To confirm, have you done any troubleshooting steps? Try restarting your Nest Camera and your Wi-Fi router. Looking forward to your response.

@CharliC, we appreciate you sharing here what you've done and your case no. I've checked your case and saw that our support team emailed you and asked you for information. We would recommend you to continue your conversation there to avoid confusion here. Let us know if you have more quesiton in mind.

Regards,

Emerson

[ArchStanton21]

Just jumping in here.

My two Battery Nest Cameras are doing exactly the same thing. recording everything in the morning but when a contractor parked on our drive and let himself into the house " Absolutely nothing!!! Good job he wasn't a thief.

Countless calls and emails to google .... If they don't sort this out the cameras are going back! 

[EmersonB]

Hello ArchStanton21,

We know where you're coming from and we wanted to help you with this. Nest Cameras determine when something moves based on how much an image changes over a short period of time. So, your Nest Camera may not send an alert if the following is true:

• The activity is out of your Nest Camera’s field of view.
• An object is blocking the camera’s view.
• Your Nest Camera is very far away from the activity.
• The lighting in the scene is dim or washed out.

You might have to move your Nest Camera, change your Nest Camera’s angle, or change something in the scene so that you don’t miss important activity. 

Hit this link for more information and let us know how it goes.

Regards,

Emerson

[EmersonB]

Hey ArchStanton21,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Protect? Were you able to read the information and check the link I've shared? In case you have an update, you know where to find us.

Best,

Emerson

[ArchStanton21]

Hi Emerson 

I'm sorry but I read your reply and felt quite insulted.

We aren't idiots we are given the same advice over and over again with regards to these faults and frankly if any of the above were actually the issue and we hadn't addressed it already we shouldn't be let out on our own.

I can however tell you that both cameras we checked for absolutely everything long before I started reaching out to Google. 

I can also tell you that they worked intermittently for the same events for the entire first month of fitting. Even though I had signed up for google subscription.

Now this is important! Because the second Google took my first subscription payment the cameras started working perfectly and recorded every event. In fact they haven't missed a beat since. 

These are a great product! They are Clear! Easy to use and easy to fit!  I love them ( Now they work ) 

I cant help wonder how many customers Google looses because of the problems I experienced that are clearly down to the "Trail Period"  

I would like to thank you for replying to me, I would like to point out that my frustrations are not directed at you personalty. But with Google for having an amazing product that struggles during the "30 Day Trial"  until money is taken. 

Kind Regards 

Arch

[EmersonB]

Hi ArchStanton21, 

We appreciate your update and for posting here your thoughts and ideas. I'm sorry for what happened and It's not my intention for you to feel that way, and for that, I apologise. We’ll take note of it and ensure that we'll learn from your experience as we continually improve our products and services. Rest assured that we'll take this as feedback and learn from this to deliver a better process and experience in the future. We're glad that it's working now. Please let us know if you have additional questions or concerns.

Cheers,

Emerson