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Outdoor nest cam charging slowly

lgamack
Community Member

Hi - my outdoor nestcam is only trickle charging, I’m using the original charger, this has happened each time I charge it, the device is relatively new.  Any advice? 

3 REPLIES 3

EmptyNester
Gold Product Expert
Gold Product Expert

Hi Igamack,  This is a user forum that Google doesn't monitor.  For this problem I think your best bet is to open a support ticket so that you can talk to an actual Google Tech.   Be sure to have your serial number available.  Here is the link to open the support ticket:

https://support.google.com/googlenest/gethelp

 

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Thank you @EmptyNester for all of your help!

Best regard,
Brad

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve