Hi Igamack, This is a user forum that Google doesn't monitor. For this problem I think your best bet is to open a support ticket so that you can talk to an actual Google Tech. Be sure to have your serial number available. Here is the link to open the support ticket:
We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.