Outdoor wired camera not finishing setup

[Dschwarz]

I have had the camera for several years and it has worked. Went offline weeks ago and now I can’t get it to go back on. The blue light is on the camera. I removed it from the google nest app and google home. Now if I try to setup it allows me to enter QR code but never produces a serial number. I have restarted both the camera and the modem. Nothing allows  me to set up the camera on google nest app.  Very frustrating to say the least. 
please suggest a way to see the serial number so I can proceed. 

[EmptyNester]

Hello, you may want to try doing a FULL FACTORY RESET and then try re-adding it.  Here are the instructions.

Note: Factory reset procedure is a little different than a restart procedure.

https://support.google.com/googlenest/answer/9252162#factory-reset

If that fails you can open a support ticket and speak with a Nest person for help.  Here is the link to get you started for that....

https://support.google.com/googlenest/gethelp

If you get it up and running please return here and let us know how you fixed it.

[Jeff]

Thanks for the info, EmptyNester.

Hi Dschwarz,

I just wanted to jump in real fast to see if you saw EmptyNester's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Dschwarz]

I am in the process of getting new internet so I have not tried the suggestion since I will have to start over when that is in place. I seem to think another time I may have had to connect my computer to the camera to get it setup. Are there directions to do that process. It was a few years back so can’t recall what I did. 

[EmptyNester]

Hello, sorry, Nest cams do not offer the ability to connect to a computer for anything.   You might be thinking of a camera from another company.

[Jeff]

Hey Dschwarz,

As EmptyNester said, you don't connect the camera to your computer, though you can view your camera from a computer. For setup, use, and monitoring, it's best to use a mobile device, such as a cell phone or a tablet.

Thanks,

Jeff

[janthadeus]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help here, EmptyNester and Jeff.

Thanks,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT