PLEASE HELP ME - NEED TO DOWNLOAD AND SAVE PREVIOUS FOOTAGE

[Atvlady]

I hope someone can help me.  I have 4 google nest cameras, all 4 are wired.  I need to go back as far that I can and save ALL video history that I can.  I don't care how much store space I need, I've got that covered.  I need it recorded til the morning of February 13.  I am running out of time.  Can some PLEASE PLEASE HELP ME.  I did call Google once and the guy told me to use the google takeout so i did.  When I opened it there was all kinds of folders but everyone I clicked on had no videos in them  I'm at a loss.  I love Nest but if they can't get this for me then I'm going with someone else  I just need that video footage from all 4 cameras and one would think someone would be able to help me but it's not looking that way.  If you can help you may contact me any way you need.  I just need this footage.  And I wonder why no one can tell me how and which folder it's in....I'm lost.  The footage on these cameras mean the world to me,I've sat and cried every day for a month cause I cant get it figured out nor can anyone tell me.  Yes I do pay for the nest aware for 12.00 a month.  This was one reason we went with nest but now I'm thinking it's hopeless and bad that no one can help.  If y9ou can help that would mean the world to me, and keep me with google but if not then I have 4 cameras and been paying all these months for nothing.  The event that happened has shattered my and Hubby's heart and life, that's why we need the videos.  Thanks.

[EmersonB]

Hi everyone,

@Atvlady, thanks for reaching out here in the Community. I understand your concern and when you have the Nest Aware Plus you'll have up to 60 days of event video history and up to 10 days of 24/7 video history. Also, you can only download video clips from detected events in the video history. You cannot download video clips from footage with no activity. The maximum clip length setting for your Nest Camera or Nest Doorbell will affect how long video clips can be.
 

Follow the steps below to create and download a video clip:

1. Open the Home app.
2. Select your Nest Camera.
3. Tap History near the bottom of the screen.
4. Scroll to an event in your camera's video history timeline. You can also tap Full history for a list of events.
5. Choose the event you want, then tap Event details.

Near the top of the screen, tap download to save the video clip to your phone. From there, you can share the video clip via email or social media app.

Hit this link for more information.

Let us know how it goes.

Regards,

Emerson

[EmersonB]

Hello Atvlady,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
   
Best,
Emerson

[Atvlady]

Actually no.  Google lied to me.  I have called 4 times today just to see what they would say.  And even a while back they said I can download hours of footage I and save it to a EHD.  I am so disgusted with Google and always will be. What I was promised I could do is a flat out lie.  I am in desperate need to get this footage because it has my dead dog in it but most importantly the footage that we would need legally. I needed all footage up to Feb 13. I called Google and was told yes you can, post on fb and you can post on fb no you can't, locally Google no you can't. My heart aches for my little dog which is a box of ashes by now if google WOULD HAD BEEN HONEST FROM THE START and she may possibly would still be alive by now.  One of the lowest points in life and google seriously lets me down. Ever since this has happened those with nest are selling them.  I'm going to beat mine with a camera. What good are they if they don't do what you were told by a Google rep?  How about sending me the 500$ I have invested in cameras that I can't use and are worthless.  My dog is dead and my heart is shattered and the footage on that camera would had been what we need for court.  Send me my money back, all $500.00 of it. Useless, plain useless.  The neighbor behind me took him down and beat them with a hammer so I guess I will do the same.  He took had dogs to die.  You could give 2 craps less about me being able to resolve the issue cause google letting me down IS the issue.  Yeah you can help me, send me my money and I will send these worthless THINGS back.

[Atvlady]

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Need-to-download-ALL-footage-from-all-4...

[Atvlady]

So I bought 6 cameras today of another brand. The system does what I want and need it to. It records 24/7 and has the bells and whistles google has zero about it. The system I bought today, which is not google, is perfect.  It can record 24/7 for up to whatever EHD TB I get so I got a 10TB now I won't miss a thing and it stores it from each camera and I can even pause or crop footage, it has something then more.  THIS IS WHAT GOOGLE REPS TOLD ME I COULD DO.  LIES LIES LIES when I got home and set this other system up and I realized just how false the nest advertisement is and how every rep told me a different story.  The rep said today my system must be defective I said so what do I do he said you can send it back I said all 4 he said yes I said I don't have the receipts he said the adaware will provide a date for warranty so with that being said I would like to have my 500$ on the 4 cameras.  They're useless and every rep tells me a different story.  I even did a video, a few of them actually, and even on it I got all kinds of answers and there were some reps to comment and say it can be done, the other says it can't be done.  I'm done with this. I've lost stuff and sentimental footage of my dog and for legal use.  Just send me a empty box for 4 cameras back and my 500$.  If I would had done more in depth research I would had figured this out on my own and half said the bottom left hand corner of each camera view is a drop down menu and I could choose my time there. LIES.  Just send my money back. I'm without sentimental and legal footage, this is your fault not mine.  Sad. I even said and post to PLEASE HELP ME.  I know every employee of Google read that, laughed and kept scrolling. Send me a box and 500$. Im done with this defective system 

[Brad]

@Atvlady 

I appreciate you sharing your experience with us. I get where you're coming from, and I would love for you to share your feedback with us. We’re always looking for ways to improve, and appreciate you sharing. You can send it at any time using your devices, following the steps found here. 

Thanks for your help here, Emerson!

Best regards,
Brad

[Atvlady]

Lord have mercy.  I cannot believe what you're saying.   After all I responded with and it gets treated like dust in the wind?????  I'm going to have to include your comment in the vlog I put up about this as well.  I cannot believe you're asking me that after I said PLEASE HELP ME.   Even when I say please to have manners look at how you treat me as a customer!  I am sick and tired of google acting like there's no problem when you have MAJOR problems.  After I get that video completed and uploaded tonight just wait and see how many people will Not but your product now.  Momma always said if want to hurt someone hit them in the wallet and that's just the thing I'm going to do.  The last guy said they were "defective"since they're not doing what they're supposed to do and what many, many employees have told me so send me my 500$ refund back for the cameras and I will gladly send them back.  I want my 500$ back.  I cannot believe what you're asking. I'm gonna have to screenshot this and put it on my page and the 3 Google nest pages I'm on.  This will be fun to read the comments.  I did do a good deed and record 3 of the convos and they are going on YouTube as well.  You got my address put the 500$ on my card I paid with them and a address where they need to go. This is total crap. On if the most important times in my life and your and you reps pull me around to avoid saying "it was our fault, we messed up" no they just want the public to look bad like we don't know how to use them.  And the drop down menu the one rep said I could use ly let's me to go up 2 minutes while he's laughing and saying I need to let a man handle it but women sure can't. That Convo is recorded and while it's being recorded you can see me click the drop down menu for EACH camera.  We also more than likely will need the footage for court.  I told you guys from the get go. What a waste.  One day google will go under.  Just send me my money so y'all can stop digging your grave. You already got one leg knt.

[Brad]

@Atvlady 

We are not equipped to assist you with your inquiry here in the forum, you need to contact and work with support moving forward. I wish you the best. 

Best regards,

Brad

[Atvlady]

Ok whoa what did you say?   You can't help me on this forum?  Correct?

[Brad]

@Atvlady 

Please read my above statement and seek assistance through support. Thank you for your patience.

Best regards,

Brad

[Atvlady]

You can't me to click on the button for support?,. Do you not think I haven't spent enough useless time about this simple issue yet?   Good lord god help your soul you need it.  

[Atvlady]

I'm hearing crickets from you.  Send me my money back for defective equipment per YOUR own Google rep.  The guy ensured me I would be fully refunded so y'all have my card on file. Four regular cameras 500$.  Let's see how Google truly stands up to their word and promises.  I put a YouTube video up last night and this has happened to many, many people and what the reps told them, the same as me.  I even called back today and asked the rep if it's me or if it's the cameras. She said it's the cameras and contact customer service for a full refund. 

[Atvlady]

How do I get 7 solid hours off the camera?