06-20-2022 07:44 PM
I often receive a notification of an (anonymous) Person event, rather than as someone already in my Familiar Faces library. How do I add a photo of the event to the existing set of images for a person already listed as a Familiar Face, so it gets correctly classified in the future? Thanks ...
06-24-2022 08:48 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Please check out this article on how Familiar Face works.
Best Regards,
Brad
06-24-2022 12:07 PM
The documentation you referred me to is not accurate or out of date. When I navigate to Settings --> Nest Aware --> Familiar Face Detection, there is no "New Faces" option to tap on (even though I've received many new Person events). If I go to the Feed tab, I don't see any unfamiliar face events. If I view the home history, I see video clips of events, but there is no way to reclassify them.
Finally, the documentation says:
When your camera spots a face it doesn’t recognize, or if it’s unsure, it assumes the person is unfamiliar to you and sends notifications that asks whether you know the person.
I do get a notification, but it doesn't ask me whether I know the person. Clicking on the notification just shows me a video clip of the event.
So none of methods described in the documentation work for me.
06-27-2022 08:18 AM - edited 06-27-2022 08:51 AM
Hey there again,
Unfortunately you cannot add a photo to it. This is an automated process.
Best regards,
Brad
06-27-2022 08:45 AM
Ugh - what a poorly designed product. Will attempt to return it.
06-27-2022 08:51 AM
Alright I will be locking this thread as it looks like the issue is resolved.
Best regards,
Brad