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Phone number change

Community Member

Recently changed my number and I can’t login to my nest account. The verification code wants  to be sent to my old number.
Talked with Google and they have no way of sending the verification code to my email my nest is linked with. 
I’ve unplugged my cameras as suggested to factory reset and nothing. 
What are my options. Google help wasn’t very helpfully other then if I can access my old number I’m basically out of options. 


Community Specialist
Community Specialist

Hello Shay1,


Thanks for reaching out here in the Community. You may contact your phone or email service provider’s support for help regaining access to your phone number or email account. For instance, if you can’t remember your email account’s password, you should be able to reset the password on your email provider’s website and then access your email account to view the email we sent to you. If you can’t regain access to your phone number or email after contacting their support, you’ll have to factory reset your Nest products, and then add them to a new account. Note: You’ll have to re-invite people to share access to your home in your new account, and you’ll lose any video history and device settings information.




Community Specialist
Community Specialist

Hey Shay1,

Checking in — I just wanted to make sure if you’ve seen Emerson’s response. Let us know if you need anything else.


I appreciate your help, Emerson!




Community Specialist
Community Specialist

Hi there,


Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.