Purple video MAJOR BUG

[NestBurger]

 

Are you aware that you’re shipping brand new cameras that are doing this almost immediately?

https://imgur.com/a/RN4qcqp

I have 12 of them set up in three different homes. All new cams. It’s happening to all of them randomly.

so it’s not my settings. It’s not my Wi-Fi. It’s not my Netwerk. And it’s not the specific camera.

This is in three different homes on three different Wi-Fi networks. All with similar camera settings. All completely different environments, temperatures, and mountings.

I’m saying all of this ahead of time so that we don’t waste any time trying to figure out if it’s a problem on my end. 

I’ve seen this issue reported for several months already. If this is happening to new cameras straight out of the box, somethings wrong.

[EmersonB]

Hi NestBurger,

Thanks for reaching out here in the Community. We appreciate all the important information you shared. Let's see what we can do here.

Give these steps a try:

1. If your Night Vision settings are on Auto, switch it to Manual. Then, manually toggle the setting on and off. Observe the feed to check if the pink or purple tint goes away when you toggle the Night Vision settings off.
2. Unplug your Nest Camera from the power source, wait for 30 seconds, and plug your Nest Camera back in. If you have a Nest Camera (battery) or Nest Doorbell (battery), you must also restart them as well.
3. Ensure your Nest Camera is installed in a supported location and not in an area prone to overheat or direct sunlight. Overheating can cause issues with video feed quality. 
4. Unplug your Nest Camera from its power source and reposition it after it’s had sufficient time to cool. Hit this link for more information.

Let us know how it goes.

Regards,

Emerson

[janthadeus]

Hey NestBurger,

Checking in — have you tried the troubleshooting steps provided by Emerson? If so, how did it go? Let us know if you need anything else.
 

I appreciate the help here, Emerson.
 

Thanks,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT