Hi everyone,
@Matteo71 thanks for reaching out here in the Community and for sharing with us your issue. At temperatures below freezing, the lithium-ion battery in your Google Nest Camera or Doorbell won’t be able to charge. The batteries in Nest Cam (battery) and Nest Doorbell (battery) have the following minimum temperature requirements:
- Minimum operating temperature: -4°F (-20°C)
- Minimum charging temperature: 32°F (0°C)
At temperatures between -4°F (-20°C) and 32°F (0°C), the battery can still power your device, but it won’t charge. It may also drain more quickly than usual. At temperatures close to -4°F (-20°C), your battery may have less than half the life that it has in warm weather.
Give these steps a try:
- Make sure Night Vision is set to Auto.
- Home app
- On the home screen, select your Nest Doorbell.
- Tap Settings> Tap Video.
- Under Night Vision, select Always on, Auto, or Off.
- Nest app
- On the home screen, select your Nest Doorbell.
- Tap Settings> Night Vision.
- Toggle the switch to Off, Auto, or Always on.
- Check that outdoor lights don’t shine into your Nest Doorbell lens. In some cases, bright lights can delay or prevent your Nest Doorbell from switching to Night Vision.
- Reset your Night Vision settings or restart your Nest Doorbell. Which method you’ll use depends on which app you use to set up your Nest Doorbell.
Home app: Go to your Nest Doorbell settings and turn Night Vision off, then turn it back on.
Nest app: Unplug your Nest Doorbell, wait 10 seconds then plug it back in. This will restart your Nest Doorbell and reset the Wi-Fi connection.Hit this link for more information.
Let us know how it goes.
I appreciate the help, MplsCustomer.
Regards,
Emerson
