Saved video events on nest cam not available. I only see an ‘i’

[Pclark1023]

I only see an ‘i’ when viewing nest cam events. 

[janthadeus]

Hi Pclark1023,
 

I’m sorry to hear about your experience viewing your event history. Let’s see what’s going on — a few questions: do you have an Android or iPhone? Does your phone have a pending software update? Were there any changes to your Wi-Fi network? Also, is the camera connected to a 2.4 GHz or 5 GHz Wi-Fi network? 
 

Here are some troubleshooting steps you can try:

1. Close all the apps running in the background of your phone, reopen the Google Home app. Then, check your event history again. 
2. At the highest video quality setting, your cameras can use a large chunk of the internet connection to stream video. Slower internet service might not be able to keep up. Check your internet speed here: https://goo.gle/2JaUmYI. The page would show your download speed then click “Show more info” to check your upload speed. Have a look at this article for your guide: Internet bandwidth and speed requirements for Nest cameras.
3. Open the Home app .
4. Touch and hold your device's tile.
5. At the top right, tap Settings .
6. Choose Video.
7. Under “Video quality,” choose Max or High.
   • High settings uses less bandwidth.
   • Max settings uses more bandwidth.
8. Restart your phone, turn it off for 60 seconds then turn it on.
9. If you have a dual band Wi-Fi frequency switch your connection to 2.4 GHz Wi-Fi to improve your connection.

Let me know how it goes.

Thanks,

JT

[janthadeus]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

JT

[janthadeus]

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
 

Best,

JT