Support case in for over 7 months and no responses.

[killjoyz]

How do I get someone to respond to my support case?

[MplsCustomer]

@killjoyz 

I think you'll probably have to post a prior case number(s) in order for a Google Nest Community Specialist to respond to your post.

[killjoyz]

9-1926000033130

[killjoyz]

Here is the case number.  9-1926000033130

[Juni]

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni

[killjoyz]

Hi, I've filled in the form.  Hoping to get a response.  The whole Google support communication has been very disappointing.  

I should have never migrated my nest account, since the service levels are much lower now. 

[Juni]

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there, as this thread will be locked after 24 hours.
 

Thanks,

Juni

[Anonymous]

Google support are a complete and utter travesty of the worse proportions. Google support are a bunch of liars. Pffft support should be renamed "google no support"

[EmersonB]

Hello everyone,

@killjoyz, thanks for bringing this up in the Community and we're sorry for the delay. We appreciate you sharing your case no.. I checked it to see what was going on and found out the reason for your concern. Were you able to call them back for an update? In case you haven't done that, please fill out this form with all the needed information. Let me know once you’re done.

I appreciate your response, MplsCustomer.

Best, 

Emerson

[EmersonB]

Hi killjoyz,

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

Regards, 
Emerson