Talk/listen not going both ways on iPhone 11

[carldymond]

I just installed my Nest Doorbell (battery). The picture is great, the sound coming from the doorbell to my iPhone 11 Max Pro is great, but there's no sound going from my phone to the doorbell! I have the audio for my phone set on Max in the Google Home app for the doorbell, but you can't hear a thing on the porch. What am I doing wrong?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.