cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Terrifying- 1 AM notification people at door, recording not avail

LHoff
Community Member

I got a notification this morning that there were people walking by my side door at 1 AM (it gave me a sample of them), but when I go into the app, it says “no events recorded”. I recently let my Nest Aware subscription lapse because I had the same issues- notifications with no events recorded w/in the same day. 

1 REPLY 1

MplsCustomer
Bronze
Bronze

@LHoff 

If you do NOT have a Nest Aware subscription, then--for 2nd gen Google Nest cameras and doorbells--then event video history is retained for the most recent 3 hours only.

https://support.google.com/googlenest/answer/9681538

I can't explain why--when you HAD a Nest Aware subscription--you would get a notification but then see "No events recorded".