12-20-2021 11:11 AM
12-28-2021 02:26 PM
12-20-2021 11:31 AM
This is the Google Nest Community, where you can post your issue and get replies and suggestions mostly from other customers, of which I am just one (and occasionally from Google Nest Support).
The Google Nest Help website is here: https://support.google.com/googlenest/?hl=en#topic=7029097
That site's help for installing the Google Nest Doorbell (Battery) is here: https://support.google.com/googlenest/answer/10732535?hl=en
The page for contacting Google Nest Help is here: https://support.google.com/googlenest/gethelp?hl=en
12-20-2021 01:02 PM
You are right, I should not have posted my frustration on this site. I apologize. I could not find a way to delete it.
12-20-2021 12:21 PM
I apologize for this post. I have spent hours trying to connect two brand new devices and tried everything I could find. Reset my router, shut off the extender, restarted my phone, and reset the door bells. I am super frustrated. Especially when I see this is a regular issue with others.
12-20-2021 04:07 PM
No problem. I wasn't upset; just clarifying that you probably won't get Google Nest Support answers here.
We've been fortunate to have had very few problems installing our devices. There is a long thread on "assisting device" problems, with many customer suggestions, and some of them have worked for some customers: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/quot-Can-t-connect-to-assisting-device-...
These "assisting device" problems, as best as I can tell, seem to be due to conflicting versions of software on different devices. Google Support has commented that they're working on it, but so far I haven't seen a definitive solution or a definitive workaround anywhere.
12-20-2021 03:44 PM
Check this guy out! Very informative!
Watch "Everything the 2021 Google Nest Doorbell (battery) Can Do" on YouTube
https://youtu.be/i2PI6hv1I4A
12-28-2021 02:26 PM
Thank you. A Google rep called me and resolved the issue.
03-11-2022 09:51 AM
Hey Folks.
As this issue is resolved, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.