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This video isn’t available check back later

djYardY
Community Member

I recently starting to get this error 

“This video isn’t available check back later”

the video NEVER!!!!! becomes available hours days still waiting. 
I have nest aware Plus 

please help 

very frustrating 

13 REPLIES 13

EmptyNester
Gold Product Expert
Gold Product Expert

Hi kjYardY,  I'm an end user like you but have had a lot of experience with the nest cameras.  I'm 99 percent sure this is something that is going wrong with the Google Back-end servers.   I believe you need to contact nest about this so they can check the configuration on their side.  You can create a support thicket here:

https://support.google.com/googlenest/gethelp

If this works please return here and let us know what they did to fix the problem and then click the ACCEPT SOLUTION button.   Hopefully this can help other people with the same issue.

Thank you EmptyNester 

it’s very frustrating. I will submit a ticket  

aatienza
Community Specialist
Community Specialist

Hey djYardY,

 

Appreciate the help, EmptyNester.

 

Sorry to hear if you're having an issue with your camera. When did it start happening? Did you make any changes to your Wi-Fi network? Also, have you tried any troubleshooting steps to fix this? Keep us posted.

 

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey djYardY,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 


Thanks,

Archie

djYardY
Community Member

Good Day

yes I’m still having issues with some of my videos not watchable. 
this makes no sense for a security camera.

why don’t we make  products that actually do what it’s supposed to do??

 

EmptyNester
Gold Product Expert
Gold Product Expert

Hi dj, did you open a support ticket at the link I sent you?

Also,  are you using the Google Home app or the NEST app?

Thank you emptynester

yes, as you suggested I open a ticket 

got a representative on a live chat but it didn’t really get any where. He keep asking me for a screenshots of a live feed  and screenshot of the history tiles which I sent. 
he never gave me any solution or any trouble shooting. I was at work and couldn’t continue the chat. It felt like it was going no where fast. 

Im now considering alternatives. 
since I can’t trust,  I will get a working video of an incident in the event I find myself in need of an incident video. 

djYardY
Community Member

I’m using google Home app 

I tried but can’t setup the Nest app with Any of my 8 Google Nest Outdoor/Indoor Battery Cameras 

EmptyNester
Gold Product Expert
Gold Product Expert

Yes, the new cams (Battery) will (sadly) not work with the Nest app. 

If you have the energy one more time when you get a tech on the phone or chat tell  them you are sure you need them to escalate this to the next tier higher support.  That usually gets you a top notch person who can help.  

Keep me posted if anything changes.

 

djYardY
Community Member

Thanks, I will try that 

see attach how can this make any sense 

when it comes to something so important as SECURITY camera 

0AF13BA3-5F5A-429A-9499-93D7E9600769.jpeg

mdr2
Community Member

I know this sounds silly but try logging out of the GOOGLE HOME APP,  Powerdown the phone and wait about 60 second and power it back up.  relaunch the app and log in and see if it clear anything up.  I know it is a long shot.

djYardY
Community Member

Thank you Mdr2 

nothing is silly, Right now I’m willing to try anything to get this to work as it should,  Well I deleted the Home app from my phone. Power down my phone and waited about 2 minutes. Powered my phone, Reinstalled the Home app. 
Nonetheless, I’m still seeing the errors 😞

Thanks again, It was worth a shot 

Your input is greatly appreciated 

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. I would suggest that you continue to work with Support on this one. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad

 

Thank you, @EmptyNester for your assistance on this thread!