Video not working on outdoor nest camera.

[thebear]

The video on my camera stopped working when I moved it.  I've factory reset and started from the beginning.  The camera links up to the app on my phone and says "You should now see live video" but I don't.

It's 2m from the main router in the house so signal isn't issue as I have Sky Ultrafast Broadband.

Can anyone help please?

Thanks,

Ben.

[Brad]

Hi there, 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

• Do you still need help with this issue?
• Do you see any status lights?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[thebear]

Yes please. 

Blue light comes on to allow me to reconnect. But then nothing after that. Cameras says offline in the app so when I try to connect it just spins.

[kdubs]

I have the same issue with three other cameras that are working.  Just one Nest Outdoor Cam that will not connect.

[thebear]

Pretty much worked all bar one out which is pulling alerts of being offline every now and again but even though its showing as online there's no picture coming through it.