Why can't I change the time on my nest camera?

[monthen]

My wired nest camera displays the wrong time. It has done for months. I have tried to change it in the app. I have called customer services. No-one can help me.This was never a problem in the Nest app. Google has effectively broken my device, rendered my device not fit for purpose. They will not give me a refund. They hung up on me when I asked to speak to a supervisor.

WHY CAN I NOT CHANGE THE SETTINGS MANUALLY? Literally every other device I have in my house has that ability. Customer services can't do it. This is utterly insane.

When did Google become such an incompetent company??

[Jeremyg]

Hi @monthen,

Thank you for posting in the community. I understand your frustration because the Nest camera does not allow you to change the time, but no need to worry; I will be happy to help you.

I need to know a few things about your camera in order to provide you with a better resolution.

• What model of Nest camera do you have?
• When did the issue start?
• What troubleshooting steps have you done so far?
• When did you install the Nest camera?
• Where are you located? 

I'll be waiting for your response; any additional details you can provide will be helpful.

Best regards, 
Jeremy.