12-21-2021 09:41 PM
12-22-2021 10:51 AM
12-23-2021 05:00 AM
Welcome to the club. No support from Google. My last day to return mine is 2 weeks away, I’m going to wait it out. I’ve already spent several hours troubleshooting with no luck.
02-07-2022 08:28 AM
Same boat. I'm on my 2nd device (RMA). Question -- when you started to experience the battery issue did you guys also lose the floodlight controls in the Home app?
02-07-2022 08:58 AM
Sure did.
After several weeks offline, mine came back online Mid-December in the middle of the night and worked flawlessly ever since. Software version didn't change, and no wifi changes so I have no explanation as to what happened. I woke up one morning and it had history going to back to around 3am.
03-15-2022 11:23 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Best Regards,
Brad.
03-21-2022 10:41 AM
Hi there,
Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.
Best Regards,
Brad.
03-24-2022 11:13 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.