Wifi connection

[Jazminadams]

I just moved and can’t get my cameras to connect to the new Wi-Fi? I’m unsure of how to even tell what they are even on to change it over to the new Wi-Fi 

[MplsCustomer]

@Jazminadams 

The help topic below is Google Nest's moving guide for Nest devices. The basic process, with some exceptions, calls for removing the Google Nest device from the Google Nest app or Google Home app while still on the old Wi-Fi network for the old Google Nest "home/structure", doing a factory reset of the device, and reinstalling the device on the new Wi-Fi network for the new Google Nest "home/structure".

https://support.google.com/googlenest/answer/11151047

[RXShorty]

Hi @Jazminadams 

If you want to change WiFi for Nest cameras you probably best off by factory resetting the devices. This way you can set these up like new.

[Jenelyn_O]

Hi folks,

@MplsCustomer and @RXShorty, I appreciate your help. 

@Jazminadams, I just want to check if you were able to see the responses above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

Best,

Jenelyn

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Dan_A]

Hello there Jazminadams,

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Cheers,

Dan