Wired Google Nest cam and Amazon Alexa

[Neilingram]

I have a wired Google Nestcam displaying through an Amazon Show. Until recently, the camera would display for 12 hours. Since the latest upgrade in the Nestcam software, it only displays for about 30 minutes or so and needs to be regularly reset. 

Have any other users noticed this? Is there a workaround? 

[EmptyNester]

Hello,  I'm an end user like you.  There are MANY people reporting the same thing with Nest cams and the Google Hub with video.  Google has responded and they are aware of a problem at their end.  I'm 99% sure you are seeing the same thing with your Amazon Show.   So I wouldn't go nuts trying to solve it.  Most likely where is nothing wrong with your setup.

I'm experiencing it with my Nest cams except i'm finding it either works for hours on end or it stops about about 2 minutes.  Sometimes it reconnects on it's own but most of the time does not.   Cycling the power on the Google Hub sees to help for a few hours but the problem comes right back.  This has been happening to me for about 2-3 weeks.

[Neilingram]

That's interesting. Thank you. I wondered if Google Hub would be different. The issue seems to have coincided with the software upgrade earlier in the year. Like you, I am finding that the display times are erratic and can be as low as two minutes. It seems fine on the iOS app.  Google  - can you look at this for us please? You have a great product here that just needs some routine maintenance, 

[EmersonB]

Hello everyone,

@Neilingram, thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, were there any recent changes in your router settings? How far is your Nest Camera from your Amazon Show and Wi-Fi router? Try restarting all the devices involved and let us know how it goes.

I appreciate the help, EmptyNester.

Best,

Emerson

[EmersonB]

Hey Neilingram, 

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks,
Emerson

[Neilingram]

Hi everyone

Thank you for getting back. I am sorry for the delay in replying. To answer your specific questions: 

There should be no conflicts between the router and the camera: i did factory resets on the camera and the Amazon Echo Show and re-paired them. 

Today I powered down the devices and re-started them. The situation is improved: today I got a connection between Echo show and the Nestcam for about six hours, which is a significant improvement, but still not the 12 hours I was getting earlier. 

I can probably work with six hours of display. When I contacted you I was getting less than 30 minutes display before it disconnected. 

I hope this helps your diagnostics. Thanks for reaching out. 

Best wishes

Neil

[EmersonB]

Hi Neilingram,  

I appreciate your update and for sharing here the step you've performed. I'm glad to know that it has improved. To further isolate this issue, have you tried reaching out to Amazon and asking them about this issue? Let us know how it goes.

Regards,
Emerson

[Neilingram]

Thank you for getting back. I am sorry for the delay in replying. To answer your specific questions: 

There should be no conflicts between the router and the camera: i did factory resets on the camera and the Amazon Echo Show and re-paired them. 

Today I powered down the devices and re-started them. The situation is improved: today I got a connection between Echo show and the nestcam for about six hours, which is a significant improvement, but still not the 12 hours I was getting earlier. 

I can probably work with six hours of display. When I contacted you I was getting less than 30 minutes display before it disconnected. 

I hope this helps your diagnostics. Thanks for reaching out.