Wired camera with flood lights low power warning

[MNH]

Hard wired camera with flood light.

The camera stand flood lights have been installed and working without issue for nearly 2 1/2 years.

Keep getting low power warning with advice the check the magnetic mount.

Tried rebooting the camera. Reloading the app. Rebooting the router. Turning power off and on. Re-adding the device to the app.

Choose the camera with flood lights and the app defaults to camera with battery.

Will not do anything else.

[MplsCustomer]

@MNH 

Since the floodlight camera has a battery, turning the power off and on does not do much.

The magnetic mount message is odd; those magnetic mounts usually remain pretty tight. We have 4 magnetically-mounted cameras (three 1st gen wired cameras and one 2nd gen battery camera) and they've all remained secure for years. Is yours still mounted securely?

When you reinstalled the camera, did you first perform a factory reset?

The battery camera we have (plugged in with an optional power cable) is the same camera used in the floodlight fixture.

If you can't resolve it, you could try contacting Support to see if they can help:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.